Who we are

Our website address is: https://techniseal.co.za

Your consent

By submitting your details and/or using and/or purchasing the products and services we offer, you accept this Privacy Policy and expressly provide your voluntary, specific and informed consent to the processing, storage and disclosure of your personal information in the manner described herein. If you object to any of the potential uses described in this Privacy Policy, please don’t use and/or purchase our products and services.

What is personal information?

Personal information is defined in the Protection of Personal Information Act of 2013 (“POPIA”) as information relating to your race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth; information relating to your education or your medical, financial, criminal or employment history; any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment allocated to you; your biometric information; your personal opinions, views or preferences; correspondence sent by you that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; the views or opinions of another individual about you; and your name if it appears with other personal information relating to you or if the disclosure of the name itself would reveal information about you.

How we collect your personal information

When you contact us for quotes, service emails, specification (spec) documents, purchase products from us or utilise our services either via our website you may be requested to provide certain personal information. This is information that we process and store for the reasons set out herein.

Why we process and store your personal information

The following are the reasons why we collect, process and store your personal information:

  • to identify you;
  • in order for us to process your  instructions or requests;
  • to process your order/s and keep you informed of its progress;
  • to give effect to your payment instructions;
  • to deliver your purchase to you;
    in order for us to ensure that you can comply with obligations;
  • statistical, research or historical analysis;
    to develop and improve our products and services;
  • to update your and our records;
  • to identify which of our products and services might interest you;
  • to identify and prevent fraud, money laundering and other criminal activities;
  • for market research.

We may disclose your personal information

  • in the event we sell or buy any business or assets (in which case we may disclose your personal information to the prospective seller or buyer of such a business or assets);
  • if our business or substantially all of its assets are acquired by a third party (in which case personal information held about customers will be one of the transferred assets);
  • if we have a duty to disclose your personal information in order to comply with a legal request, or in order to enforce any of our terms and conditions;
  • where we are in law allowed to do so;
    in relation to the implementation, administration and/or enforcement of any agreement entered into with us.
  • In addition, we utilise your personal information for the other reasons set out in this Privacy Policy.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. When you log into our website, you can choose to accept or decline cookies. This may prevent you from taking full advantage of our website.

Our website uses cookies. For more information about cookies please refer to our Cookie Policy.

Disclosure of your personal information

We do not share your personal information with any unaffiliated third parties except as necessary to comply with the reasons for which we use your personal information (see Why we process and store your personal information above), and/or as required or permitted by law or professional standards.

We may share your personal information with any of our affiliated companies or divisions to which we belong to comply with the reasons for which we use your personal information (see Why we process and store your personal information above), to provide joint content and services, to help detect and prevent potentially illegal acts and violations of our policies and to guide decisions about our products, services and communications.

We may share your personal information with third party support companies, 3rd party plugin authors and third parties involved in the process of providing the services you request. We have trusted relationships with these carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the confidentiality and security of your personal information and are restricted in their use thereof as per this Privacy Policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Right to request access to your personal information

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the

following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
  • Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

What we collect and store

While you visit our website, submit forms, request quotes we’ll collect your personal information supplied in order to process your request. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Send you marketing messages, if you choose to receive them
  • We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

We’ll also use cookies while you’re browsing our site. Read more about the cookie policy.

Who we share your data with

We sometimes share information with third parties to assist with any services or queries with process of building your website. We only share or disclose this data to operators for the following purposes: Sales and Support

Disclosure of your personal information without your consent

Notwithstanding the above, we will disclose your personal information without your consent:

  • if we are required to do so by law or a court order;
  • to enforce legislation concerning the collection of revenue as defined in section 1 of the South African Revenue Service Act, 1997;
  • to avoid prejudice to the maintenance of the law by any public body, including the prevention, detection, investigation, prosecution and punishment of offences;
  • for the conduct of proceedings in any court or tribunal;
  • in the interests of national security;
  • if disclosure would not prejudice your legitimate interest or lawful purpose;
  • if it would not be reasonably practicable to obtain your consent;.
  • the information will not be used in a form in which you would be identified;
  • the information will be used for historical, statistical or research purposes.

Security Safeguards

We understand the value of your personal information and therefore will take all reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. Your personal information is stored in databases that have built-in safeguards and firewalls to ensure the privacy and confidentiality of that information. Information that is stored manually is done so using secure locations.

We recognise the need for appropriate protection and management of the personal information you share with us. We protect that information using Secure Socket Layer (SSL) encryption technology and by limiting employee access on a need-to-know basis. We store data in encrypted form on computers and control access via secure web pages. We employ firewalls and other security technologies to protect our servers from external attack.

Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required. We also test our systems regularly to make sure our security mechanisms are up to date.

We are subject to South African data protection laws including, but not limited to, those contained in POPIA, the Consumer Protection Act 2008, the Electronic Communications and Transactions Act of 2002, and the Promotion of Access to Information Act of 2000, which we fully comply with.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who on our team has access

Members of our team have access to the information you provide us. For example, Administrators and Developers can access:

Personal information sent in Quote requests, Contact form data, meeting requests when it was requested. Our team members have access to this information to process your requests.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to this Privacy Policy

We reserve the right, in our sole discretion to update, modify or amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time with or without notice. You therefore agree to review the Privacy Policy whenever you visit our website for any such change. Save as expressly provided to the contrary herein, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

Which laws apply?

This Privacy Policy will be governed by and construed and interpreted in accordance with the laws of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, you agree that the matter be heard in the High Court of South Africa, Western Cape Division, alternatively a court of competent jurisdiction in South Africa.

Contact us

Our address is Unit B2, The Meadows, 4 Essex Street, Meadowdale, Germiston. Email info@techniseal.co.za

If you have any comments, questions or concerns arising from this Privacy Policy or our processing and storing of your personal information, please contact us by sending an email to info@techniseal.co.za

Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:

P.O Box 31533,
Braamfontein,
Johannesburg,
2017

Complaints email: complaints.IR@justice.gov.za

Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

Information Regulator

Should we be unable to address your concerns, or should you have a complaint about the collection, processing or storage of your personal information, you may contact the Information Regulator by sending an email to: inforeg@justice.gov.za

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